Falcon Express Ltd Privacy Policy

Effective Date: 2024

Falcon Express Ltd (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable data protection laws.

1. Who We Are

Falcon Express Ltd is a delivery services provider specializing in same-day, next-day, and specialized courier services. This Privacy Policy applies to all interactions with Falcon Express, including our website, phone services, and email communications. For inquiries, please contact us using the details provided in Section 11.

2. Information We Collect

We collect and process the following types of information:

2.1. Information You Provide Directly

• Identity Data: Full name, date of birth, gender, and title.
• Contact Data: Email address, phone number, and physical address.
• Payment Data: Billing information and payment details (e.g., cardholder name, payment method).
• Delivery Information: Recipient’s name, address, and contact details.

2.2. Information We Collect Automatically

• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Pages visited, time spent on our website, and other online activity analytics.
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 8).

2.3. Information from Third Parties

• Service Providers: Information related to payments and fraud prevention.
• Business Partners: Data shared by partners who help provide our services.
• Publicly Available Sources: Information obtained from public records where necessary.

3. How We Use Your Information

We use your personal data for the following purposes:

3.1. Service Delivery

• To process and complete orders for our delivery services.
• To provide tracking updates and delivery confirmations.
• To manage returns, cancellations, or refunds.

3.2. Customer Support

• To respond to your inquiries and resolve complaints.
• To provide technical assistance when using our services or website.

3.3. Business Operations

• To maintain accurate records of transactions and service history.
• To perform internal auditing and financial reporting.

3.4. Marketing and Communications

• To send promotional materials, newsletters, and offers (with your consent).
• To analyze customer preferences and improve marketing strategies.

3.5. Legal Compliance

• To comply with legal obligations, such as tax and fraud prevention regulations.
• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing required to provide services you request.
• Legitimate Interests: Processing necessary for our legitimate business operations, such as improving services or ensuring network security.
• Consent: Processing for marketing purposes or optional data collection, which you may withdraw at any time.
• Legal Obligations: Compliance with regulatory or legal requirements.

5. Sharing Your Information

We may share your personal data with:

5.1. Third-Party Service Providers

• Payment processors for secure transaction handling.
• IT service providers for website hosting, email management, and technical support.
• Delivery subcontractors to facilitate transportation and logistics.

5.2. Legal and Regulatory Authorities

• To comply with legal requests, subpoenas, or court orders.
• To report fraud, theft, or other criminal activity.

5.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell or rent your personal data to third parties for marketing purposes.

6. How We Protect Your Information

We implement robust technical and organizational measures to protect your personal data, including:

• Encryption of sensitive information, such as payment details.
• Regular monitoring and testing of IT systems to prevent breaches.
• Access controls to limit data access to authorized personnel only.
• Secure storage of physical and electronic records.

While we take every precaution, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal, tax, and accounting requirements.
• Resolve disputes or enforce contractual obligations.

When retention is no longer necessary, we securely delete or anonymize your data.

8. Cookies and Tracking Technologies

8.1. What Are Cookies?

Cookies are small files stored on your device that allow us to enhance your user experience and analyze website traffic.

8.2. How We Use Cookies

• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: To track usage patterns and improve website performance.
• Marketing Cookies: To deliver targeted advertisements based on your interests.

8.3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Your Rights

You have the following rights under UK data protection laws:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
• Restriction: Request a limitation on how we process your data.
• Portability: Request the transfer of your data to another organization.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us using the details in Section 11.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. Significant updates will be communicated to you via email or website notifications.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 Email: support@falconexpress.uk
📞 Phone: 03333356416

12. Complaints

If you are dissatisfied with our handling of your personal data, you have the right to file a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Phone: 0303 123 1113