Falcon Express Ltd Privacy Policy

Effective Date: 2024

Falcon Express Ltd (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable data protection laws.

1. Who We Are

Falcon Express Ltd is a delivery services provider specializing in same-day, next-day, and specialized courier services. This Privacy Policy applies to all interactions with Falcon Express, including our website, phone services, and email communications.

For inquiries, please contact us using the details provided in Section 12.

2. Information We Collect

2.1. Information You Provide Directly

• Identity Data: Full name, date of birth, gender, and title.

• Contact Data: Email address, phone number, and physical address.

• Payment Data: Billing information and payment details (e.g., cardholder name, payment method).

• Delivery Information: Recipient’s name, address, and contact details.

2.2. Information We Collect Automatically

• Technical Data: IP address, browser type, operating system, and device information.

• Usage Data: Pages visited, time spent on our website, and other online activity analytics.

• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 9).

2.3. Information from Third Parties

• Service Providers: Information related to payments and fraud prevention.

• Business Partners: Data shared by partners who help provide our services.

• Publicly Available Sources: Information obtained from public records where necessary.

3. How We Use Your Information

3.1. Service Delivery

• To process and complete orders for our delivery services.

• To provide tracking updates and delivery confirmations.

• To manage returns, cancellations, or refunds.

3.2. Customer Support

• To respond to your inquiries and resolve complaints.

• To provide technical assistance when using our services or website.

3.3. Business Operations

• To maintain accurate records of transactions and service history.

• To perform internal auditing and financial reporting.

3.4. Marketing and Communications

• To send promotional materials, newsletters, offers, and follow-up information related to quotes or enquiries you make with us.

• We may rely on legitimate interests and the soft opt-in exception under PECR where you have requested a quote or service from us. This means we may contact you about similar services unless you opt out.

• You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in any email or by contacting us directly.

3.5. Legal Compliance

• To comply with legal obligations, such as tax and fraud prevention regulations.

• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: To provide services you request.

• Legitimate Interests: For follow-up communications, service improvement, and fraud prevention.

• Consent: For optional marketing activities beyond soft opt-in (e.g., newsletters you actively subscribe to).

• Legal Obligations: For compliance with regulations.

5. Sharing Your Information

We may share your personal data with:

• Third-Party Service Providers: Payment processors, IT service providers, subcontracted couriers.

• Legal and Regulatory Authorities: To comply with lawful requests.

• Business Transfers: In case of merger, acquisition, or sale of assets.

We do not sell or rent your personal data to third parties for marketing purposes.

6. How We Protect Your Information

• Encryption of sensitive data such as payment details.

• Regular monitoring and testing of IT systems.

• Access controls for staff.

• Secure storage of records.

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy.

• Comply with tax, legal, and regulatory requirements.

• Resolve disputes.

When data is no longer required, we securely delete or anonymize it.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data.

• Rectification: Correct inaccurate or incomplete data.

• Erasure: Request deletion, subject to legal obligations.

• Restriction: Limit how we process your data.

• Portability: Request transfer to another provider.

• Objection: Object to processing based on legitimate interests, including direct marketing.

• Withdraw Consent: Withdraw marketing consent at any time.

All marketing communications include an unsubscribe option.

9. Cookies and Tracking Technologies

• Essential Cookies: Required for core functionality.

• Analytics Cookies: To understand usage and improve performance.

• Marketing Cookies: To deliver relevant ads.

You may disable cookies in your browser settings.

10. Children’s Data

Our services are not directed at children under 16, and we do not knowingly collect their data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notices.

12. Contact Us

For any questions, rights requests, or complaints:

 Email: support@falconexpress.uk

Phone: 0333 335 6416

If you are dissatisfied, you may contact the UK Information Commissioner’s Office (ICO):

ico.org.u | 0303 123 1113